Terms of Service

Iron Cedar Technology LLC
Effective: 27 August 2026 · Last reviewed: 27 August 2026 · Next review due: 25 February 2027
Contact: contact@ironcedartechnology.com

These Terms of Service ("Terms") are a binding agreement between Iron Cedar Technology LLC, a Virginia limited liability company ("Iron Cedar," "we," "us"), and you, the business using our Services ("you," "Client"). By purchasing or using the Services, or by accepting these Terms at checkout, you confirm you have read and agree to them and to our Privacy Policy.

The free audit is not a paid Service and does not make you a Client. If you only request the free audit, the paid-plan, billing, term, and ownership provisions below do not apply unless you later buy a Service. Your audit request is governed by the Free Audit Terms in Section 3A and the Privacy Policy.

1. Definitions

• Client Content — text, images, logos, business information, customer lists, leads and other material you supply or that is created in your account.
• Platform — the software environment we provide to deliver the Services, including the white-labelled third-party platform we build on.
• Services — either the managed website we build or the approved connection to your suitable existing website, plus the customer-response and review-request systems on your Order Form.
• Order Form — the document recording your plan, price, term and any agreed variations.

2. Eligibility

You must be at least 18, able to enter a binding contract, and acting for a lawful business. You are responsible for everything done under your account, including by your employees and contractors.

3. The Services

We provide website connections, managed websites and automated customer-response systems to local service businesses. Features are those listed on your Order Form. We may improve or change how features are delivered; we will not materially reduce the core functionality of your plan without telling you.

3A. Free Audit Terms

The free audit evaluates publicly available information about the business you identify. Depending on provider availability, that can include public website content and technical signals, a public Google business listing, website performance measurements, and local-search or competitor observations. You do not need to provide a website password, Google-account access, or another private credential.

• You may submit the request only for a lawful business purpose and must have authority to provide the contact information and identify the business.
• The Iron Cedar Online Presence Score is our own measure, not a Google score. It reflects only the information the audit could observe at that time.
• The prospect report is deliberately limited. Iron Cedar keeps a deeper internal view for review calls, troubleshooting, and service recommendations. A provider outage or missing data may cause a section to be marked unavailable rather than guessed.
• The report is informational. It is not legal, accounting, accessibility, cybersecurity, or professional search-engine advice, and it is not a promise of rankings, calls, leads, jobs, or revenue.
• The report link is bearer access. It uses a long random token but does not require the prospect to sign in. Anyone you give the link to may be able to view the limited report.
• Iron Cedar may contact you manually about the audit and scheduling using the information you submit.

Text message program terms

• Program name: Iron Cedar Technology LLC customer messaging.
• Message types: two separate optional checkboxes, both unchecked by default. Customer care covers replies to your inquiry, your requested audit, scheduling, and support. Marketing covers occasional offers and promotions. You can tick either, both, or neither.
• To cancel: reply STOP to any message and you will receive no further messages in that program. Reply HELP for help, call (703) 782-4377, or email contact@ironcedartechnology.com.
• Carriers are not liable for delayed or undelivered messages.
• Message frequency varies, and message and data rates may apply.
• Privacy: see the Privacy Policy for how consent and mobile information are handled.

Consent is not a condition of purchase. Checking a box records your choice but does not by itself send a message.

Audit requests, reports, consent evidence, and deletion requests are handled as described in the Privacy Policy.

4. Plan and pricing

Four plans are offered: Google Review Requests; the Website and Lead Response System; Google Business Profile Optimization, priced per profile; and Complete Local Presence, which combines the last two. The price of your plan is stated on your Order Form, or on the checkout page before you enter a payment method. Iron Cedar may change the prices it offers to new clients at any time. A change never applies to a client whose subscription is active: the price you sign at is held as long as your account remains continuously active and current (see the end of this section).

There is no setup fee on any plan, and your first monthly payment is charged when you sign up. See Section 5. Google Business Profile Optimization is priced for each Google Business Profile; additional locations are not included. The Website and Lead Response System includes the Google Review Requests service in full. Complete Local Presence is a single combined price covering both systems, and is not the sum of the individual plans.

4.1 Paying yearly

Client may pay twelve months in advance and receive one month free, which is twelve months of service for eleven monthly payments. It is available on any plan.

A prepaid year can be cancelled at any time on thirty days' written notice, and the whole months you do not use are refunded. Service continues during the thirty days. Each refunded month is one twelfth of what you actually paid, so you keep the benefit of the annual price on the months you used. Refunds are paid within thirty days of the service ending, to the payment method you used.

In your first prepaid year Iron Cedar retains an amount equal to three months. If you cancel before three months have been used, the refund covers the months from the fourth onward. If you cancel after that, the whole unused remainder is refunded. This retained amount is the three-month initial term in Section 11, not a separate charge. From month thirteen onward nothing is retained.

Google Review Requests has no minimum term and nothing is ever retained on it, in the first prepaid year or any other. Every whole month you do not use is refunded.

Example. You pay a year up front for one of the three larger plans in January and give notice during month one. Service ends thirty days later. Iron Cedar retains an amount equal to three months of what you paid and refunds the rest.

The prepayment satisfies the three-month minimum in Section 11 rather than running alongside it.

An active subscription is not moved onto a different rate while their account remains continuously active.

The price you sign at is held for as long as the account remains continuously active and current. The rate is not transferable. If the subscription ends, that held rate ends, and any later return uses the offer and price available then.

Later packages or added services do not change your base fee unless you separately choose and sign for the added scope.

5. Billing and auto-renewal

5.0 Google Review Requests — the 14-day free trial

The Google Review Requests plan starts with a 14-day free trial. These are the material terms, stated here before you give us a payment method:

• The trial is 14 days, starting the day you sign up and put a payment method on file. We set up your service during the trial, so the sooner you send what we need, the more of the 14 days it is running.
• You place a payment method on file at the start, and nothing is charged during the trial.
• Unless you cancel, the plan converts automatically and the first monthly charge — the price shown when you signed up — is taken on day 15. It then renews monthly at that price until you cancel.
• We will email you before the first charge, not after.
• To cancel, tell us in writing at any time during the 14 days — a reply to any email from us is enough. You are charged nothing.
• There is no minimum term on this plan. The three-month minimum in Section 11 does not apply to Google Review Requests. After the trial you may cancel at any time, effective at the end of the current billing period.
• During the trial, review requests are sent by email. Text messaging requires your business to be registered with the mobile carriers, which is outside our control and typically takes longer than the trial. It is enabled at no extra cost once that registration is approved.

We do not promise any number of reviews, during the trial or afterwards. What the service does is ask every eligible customer, every time. How many respond depends on your customers, your work, and how many jobs you complete in the period.

The rest of this Section 5 applies to the other plans.

5.1 The other plans

You pay your first month when you sign up. Your payment method is charged at checkout, and that day is your Start Date: your Initial Term starts then, and we begin the build once we have your onboarding information.

• First charge at checkout, on your Start Date.
• Billed in advance of each service period thereafter, monthly from the Start Date.
• Auto-renews at the rate on your order until you cancel, subject to the Initial Term.
• Payment is processed by Stripe. By providing a payment method you authorise us to charge it for amounts due, including usage charges and applicable taxes.
• Taxes are your responsibility, other than taxes on our income.

6. Usage-based charges

Telephone numbers, calls and messages carry per-use carrier costs. Your monthly price includes up to 500 text messages and 300 call minutes. Past that we will show you the actual figures and agree how to handle it before billing you anything additional. We will not add a usage charge you have not seen first.

7. Refunds

If you end your subscription, monthly payments already made are non-refundable. The Services are built specifically for your business, and work starts as soon as you sign up.

If we are the ones who stop, that is different. If we stop providing the Services, or you end the agreement because we breached it and did not put it right, we refund the prepaid amount covering whole months we have not delivered, within 30 days. We do not keep money for work we have not done.

If something has gone genuinely wrong, tell us — we would rather fix it than argue about it.

8. Chargebacks

You agree to raise any billing dispute with us directly before contacting your card issuer. Section 7 gives you a refund route, including for a prepaid year, so there is somewhere to go first. Initiating a chargeback for Services delivered, instead of using it, is a material breach of these Terms. We may respond with evidence of your acceptance, use and delivery, suspend or terminate your account, and recover the disputed amount together with reasonable associated costs.

9. Delivery

The Services are delivered when the selected managed website or existing-site connection goes live following your walkthrough, and the automation setup on your Order Form is configured. Target build time is up to 3 business days for Google Review Requests on its own, and 10–15 business days for any other plan or more than one, after we receive your completed onboarding information, including any approved Google Business Profile access needed for the review connection. Delay in providing materials or access moves that date.

Before launch you get a walkthrough and one further round of changes. This keeps the build from becoming open-ended, and it is the only limit we place on the build phase.

9.1 If automated messaging is not approved

Automated texting requires carrier registration (A2P 10DLC) approved under your own business identity. Carriers and their registry grant that approval, not us, and they sometimes stall or refuse. Your website goes live first and does not wait for it.

If automated messaging has not been approved within 45 days of your Start Date, you may end this agreement immediately and owe nothing further, including any remaining months of the Initial Term. We will keep working the registration and keep you informed throughout, but we will not hold you to a minimum term for a feature the carriers have not let us switch on.

10. Failed payments and suspension

If a payment fails we will retry and contact you. If the balance is unpaid 14 days after the first failed attempt we may suspend the Services, and if it remains unpaid for 30 days we may terminate. Suspension does not cancel amounts owed. We will always email you before suspending anything.

11. Cancellation

Google Review Requests has no minimum term. Cancel at any time, in writing, effective at the end of the current billing period. The rest of this Section applies to the other plans.

For those, there is a three-month minimum, which starts on your Start Date — the day you sign up and make your first payment. After the minimum you may cancel at any time by telling us in writing, giving 30 days’ notice. Cancellation takes effect at the end of the current billing period and you are not charged after that.

11.1 Ending it during the three-month minimum

You can tell us at any time that you want to stop. If that happens during the minimum term, the Services keep running and you are billed monthly as normal to the end of the three months. Nothing is accelerated and there is no lump sum — your website and your automations stay live for everything you have paid for.

At the end of the term we return all data and materials you gave us, in a usable format, within 10 business days, and close down the managed website. Where you kept an existing website it remains yours and we remove the Iron Cedar-owned connections behind it. Your domain is released to you.

If you end the agreement because we breached it (Section 7), or because automated messaging has not been approved within 45 days (Section 9.1), billing stops immediately and you owe nothing further.

Cancelling also ends the held rate. A later return uses the offer and price available at that time.

12. Intellectual property

12.1 Ours

The Platform configuration, our website templates, automations, workflows, methods and brand belong to Iron Cedar or our licensors. You receive a limited, non-exclusive, non-transferable licence to use them for your own business while your subscription is active and paid.

12.2 Yours

You keep ownership of your Client Content. You grant us the licence needed to host, display and process it in order to deliver the Services.

12.3 Websites and domains

If your Order Form selects an Iron Cedar managed website, the site is provided as a managed service on our infrastructure. When your subscription ends, your right to use that managed website ends and it may come down. We are not obliged to hand over its source, theme, templates or configuration. You keep the content, images and logo you supplied.

If your Order Form selects an existing-site connection, you keep the rights you already hold in that website. Your existing provider remains responsible for its hosting, backups, security and general maintenance. When service ends, we may remove or disable Iron Cedar-owned forms, workflows, telephone routing and review widgets.

Your domain name is yours. If it is registered in your name it stays that way. If we registered it for you, we transfer or repoint it to you on request. We will not hold a domain to keep a client.

12.4 Feedback

If you suggest an improvement, we may use it without obligation.

13. Acceptable use

You agree not to use the Services to send unsolicited or unlawful messages; to message anyone without the consent required by the TCPA, CAN-SPAM, A2P 10DLC rules or applicable state law; to send anything harassing, deceptive or unlawful; to promote activity that breaches carrier policy; to reverse-engineer the Platform; to resell the Services without our written consent; or to build a competing product from them.

14. Your compliance obligations

14.1 You are the sender

When messages go to your customers through the Services, you are the sender of record, not Iron Cedar. You are responsible for obtaining valid consent, keeping proof of it, honouring opt-outs immediately, including required identification and opt-out wording, and completing A2P registration under your own business identity. We build the system and help you register it; we cannot consent on your behalf.

14.2 Your customers' data

Where you upload information about consumers, you are the controller and Iron Cedar is the processor acting on your instructions. You confirm you have the right to provide that data and have given any notices your customers are owed.

14.3 Indemnity for your communications

You indemnify us for claims arising from messages you send or data you process, as set out in Section 16.

15. Disclaimers

The Services are provided "as is." To the extent permitted by law we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement.

We do not guarantee search rankings, leads, calls, booked jobs or revenue, and we do not guarantee that the Services will be uninterrupted or error-free. What we are responsible for is delivering what your Order Form says.

The free audit can be incomplete when a public source, website, or outside provider is unavailable, blocks access, or returns stale information. Missing data is not evidence that the underlying feature is present or absent.

16. Indemnification

You agree to defend and indemnify Iron Cedar against third-party claims, damages, penalties and reasonable costs arising from your use of the Services, your Client Content, communications sent through the Services, your handling of personal information, your breach of these Terms, or your infringement of another party's rights. We will notify you promptly of any such claim and will not settle it in a way that requires you to admit fault without your consent.

17. Limitation of liability

To the maximum extent permitted by law, Iron Cedar is not liable for indirect, incidental, consequential, special or punitive damages, or for lost profits, lost revenue, lost data or business interruption.

Our total liability under these Terms will not exceed the greater of the amount you paid us in the twelve months before the event giving rise to the claim, or $100.

These limits apply regardless of the legal basis of the claim and are a fundamental part of the agreement between us. Some jurisdictions do not allow certain limitations; where that is so, these apply to the maximum extent permitted.

18. Disputes, arbitration and class action waiver

Please read this section carefully. It affects your legal rights.

18.1 Talk to us first

Before starting any formal proceeding, email contact@ironcedartechnology.com describing the dispute. If we cannot resolve it within 30 days, either of us may proceed under this section.

18.2 Binding arbitration

Any dispute arising out of these Terms or the Services will be resolved by binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. Arbitration will take place in Fairfax County, Virginia, or remotely if we both agree. Judgment on the award may be entered in any court of competent jurisdiction.

18.3 Class action waiver

Each party may bring claims only in an individual capacity, and not as a plaintiff or class member in any class, collective or representative action. The arbitrator may not consolidate more than one party's claims or preside over any representative proceeding.

18.4 Exceptions

Either party may bring an individual action in small claims court, or seek injunctive relief in court for infringement or misuse of intellectual property.

18.5 Opting out

You may opt out of arbitration by emailing contact@ironcedartechnology.com within 30 days of first accepting these Terms, with the subject line "Arbitration Opt-Out" and your name and business name. Opting out does not affect anything else in these Terms.

19. Governing law

These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict of law rules. Subject to Section 18, any action not subject to arbitration must be brought in the state or federal courts located in Fairfax County, Virginia, and both parties consent to jurisdiction there.

20. Term and termination

These Terms run from acceptance until your subscription ends. You may cancel under Section 11. We may suspend or terminate if you breach these Terms, fail to pay, or create legal or regulatory risk.

On termination your access ends and the website comes down. We will keep your Client Content available for 30 days so you can export it, and we will export your customer and lead data on request during that window. Sections that by their nature survive — intellectual property, indemnification, limitation of liability, disputes and governing law — continue.

21. Demonstrations on this website

Every message thread, booking panel, lead notification and mockup shown on ironcedartechnology.com is labelled Demonstration and is exactly that. They are illustrations built for that page, not real customer data and not results achieved by anyone. "Ridgeline Plumbing," "Copper Creek Electric," "Harbor Lawn & Landscape," "Summit Home Services," the telephone numbers, the trades and the locations shown are fictitious, and the telephone numbers use the 555‑01XX range reserved for fictional use. Different businesses and areas appear only to illustrate that the service is not limited to one region. They are not clients. We publish no testimonials, ratings or case studies because we do not yet have clients whose results we could honestly describe.

21A. Call recording

We may record and transcribe sales, onboarding and support calls. Recording happens only with agreement.

For a meeting you book with us, the booking page states that the call may be recorded and transcribed, and booking is your agreement to it. The calendar invitation repeats it and we confirm out loud at the start. Your agreement covers you and not other people, so if you bring someone else onto the call we will ask them separately.

For a call we place that you did not book, we ask at the start and wait for you to say yes.

If you decline, we do not record, we take written notes instead, and nothing about the Services or the price changes. You may withdraw agreement during a call, and we will stop and delete what was captured if you ask.

We do not rely on implied agreement. Some states require every party to a call to agree before it may be recorded, and we apply that standard to every call regardless of where you are.

Recordings are used for accurate notes, transcription and summaries, resolving disputes about what was agreed, and improving how we explain the Services. Transcription may be performed by an automated or artificial-intelligence provider working for us. We do not sell, publish, or advertise with recordings, and we do not use them to train third-party models. The Privacy Policy says how long we keep them and how to ask for deletion.

This section covers calls between you and Iron Cedar. It does not authorise recording of calls between you and your own customers, which the Services do not do.

22. Third-party services

Delivery relies on third-party providers for our platform, payments, hosting, and Google services. The free audit also draws on external data and analysis providers. Every provider that receives personal information is named in the Privacy Policy, together with what each one receives and why.

Their terms apply to their parts of the service, and their features and availability can change. If an audit provider is unavailable, the affected data is omitted or marked unavailable. We do not substitute an estimate for a measurement. Where a change materially affects a paid Service, we will tell you.

Some of the work may be performed by providers or subcontractors working for us, and we may change which ones we use without changing your Service. We remain responsible to you for the work and for what they do with your information. Ask us and we will tell you who they currently are.

We do not sell personal information, and we do not share it for cross-context behavioural advertising.

23. Force majeure

Neither party is liable for delay or failure caused by events beyond reasonable control, including natural disasters, war, pandemic, government action, and internet, carrier or platform outages.

24. Assignment

You may not assign these Terms without our written consent. We may assign them in connection with a merger, financing or sale of substantially all our assets.

25. Notices

We may give notice by email to the address on your account or by posting on this website. Send notices to us at contact@ironcedartechnology.com.

Notice sent to any Iron Cedar email address we have given you is also effective, including the support address in your welcome guide. We will not treat a cancellation, dispute notice, refund request or opt-out as late or invalid because it reached one of our addresses rather than another. Keep your own copy of anything you send us, with the date.

26. Changes to these Terms

You can refuse a change you do not like. If we change something that reduces what you get, raises what you pay, or alters how disputes are handled, you may cancel before it takes effect — with no notice period, no minimum term, and a full refund of any prepaid months you have not used, with nothing retained. Carrying on after the effective date means you accept it.

We cannot raise your monthly price this way. Your rate is held while your subscription stays continuously active, and a change to these Terms does not override that. Changes apply from their effective date forward, never to work already done or fees already paid.

We may update these Terms. For material changes we will give at least 30 days' notice by email or by posting here. Continued use after the effective date is acceptance.

27. General

• Entire agreement. These Terms, the Privacy Policy and your Order Form are the whole agreement and supersede earlier discussions on the same subject.
• Severability. If a provision is unenforceable, the rest remains in effect.
• Waiver. Not enforcing a right once does not waive it.
• Independent contractors. Nothing here creates a partnership, agency or employment relationship.
• No third-party beneficiaries. These Terms are between you and Iron Cedar. Nobody else gains rights under them — including your own customers, even where they receive messages, review requests or other communications sent through the Services. Your customers' rights are against you, and Section 14 sets out why: you are the sender.
• Headings are for convenience only.

28. Your acceptance

By purchasing the Services or accepting these Terms at checkout you confirm that you have read and agree to them, that you accept the no-refund position in Section 7, that you will raise billing disputes with us before your card issuer under Section 8, and that you agree to arbitration and the class action waiver in Section 18, subject to your right to opt out within 30 days.

29. Contact

Iron Cedar Technology LLC — Virginia
contact@ironcedartechnology.com