Terms of Service
These Terms of Service ("Terms") are a binding agreement between Iron Cedar Technology LLC, a Virginia limited liability company ("Iron Cedar," "we," "us"), and you, the business using our Services ("you," "Client"). By purchasing or using the Services, or by accepting these Terms at checkout, you confirm you have read and agree to them and to our Privacy Policy.
Section 17 contains a binding arbitration agreement and a class action waiver. Please read it. You may opt out of arbitration within 30 days.
Status: pending attorney review. Drafted in-house and scheduled for review by a licensed Virginia attorney before the first paying client. If these Terms conflict with your signed Order Form, the Order Form controls.
1. Definitions
- Client Content — text, images, logos, business information, customer lists, leads and other material you supply or that is created in your account.
- Platform — the software environment we provide to deliver the Services, including the white-labelled third-party platform we build on.
- Services — the managed website we build for you, plus the automated customer-response, review-request and scheduling systems in your plan.
- Order Form — the document recording your plan, price, term and any agreed variations.
2. Eligibility
You must be at least 18, able to enter a binding contract, and acting for a lawful business. You are responsible for everything done under your account, including by your employees and contractors.
3. The Services
We provide managed websites and automated customer-response systems to local service businesses. Features are those listed on your Order Form. We may improve or change how features are delivered; we will not materially reduce the core functionality of your plan without telling you.
4. Plan and pricing
There is one plan.
| Plan | Price |
|---|---|
| The Contractor System — monthly | $297 per month |
| The Contractor System — annual, paid 12 months up front | $2,970 per year (two months free, $247/month equivalent) |
There is no setup fee. Nothing is charged up front beyond your first month.
Promotional or introductory pricing, where offered, applies for the stated period and then reverts to standard pricing. A discount does not change any other term.
Pricing may change. We will give you at least 30 days' notice of an increase, effective at your next billing cycle.
5. Billing and auto-renewal
- Billed in advance of each service period.
- Auto-renews at the then-current rate until you cancel.
- Payment is processed by Stripe. By providing a payment method you authorise us to charge it for amounts due, including usage charges and applicable taxes.
- Taxes are your responsibility, other than taxes on our income.
6. Usage-based charges
Telephone numbers, calls and messages carry per-use carrier costs. Ordinary contractor volume is included in your monthly price. If your usage is materially above ordinary volume we will show you the actual figures and agree how to handle it before billing you anything additional. We will not add a usage charge you have not seen first.
7. Refunds
Payments are non-refundable, including monthly fees and prepaid annual terms. The Services are built specifically for your business and work begins immediately on payment. If something has gone genuinely wrong, tell us — we would rather fix it than argue about it.
8. Chargebacks
You agree to raise any billing dispute with us directly before contacting your card issuer. Initiating a chargeback for Services delivered is a material breach of these Terms. We may respond with evidence of your acceptance, use and delivery, suspend or terminate your account, and recover the disputed amount together with reasonable associated costs.
9. Delivery
The Services are delivered when your website is complete and available and the automation setup in your plan is configured. Standard build time is 7–10 business days after we receive your completed onboarding information, including access to your Google Business Profile. Delay in providing materials or access moves that date.
10. Failed payments and suspension
If a payment fails we will retry and contact you. If the balance is unpaid 14 days after the first failed attempt we may suspend the Services, and if it remains unpaid for 30 days we may terminate. Suspension does not cancel amounts owed. We will always email you before suspending anything.
11. Cancellation
You may cancel at any time by telling us in writing. Cancellation takes effect at the end of the current billing period and you are not charged after that. Cancelling early does not refund a prepaid annual term.
12. Intellectual property
12.1 Ours
The Platform configuration, our website templates, automations, workflows, methods and brand belong to Iron Cedar or our licensors. You receive a limited, non-exclusive, non-transferable licence to use them for your own business while your subscription is active and paid.
12.2 Yours
You keep ownership of your Client Content. You grant us the licence needed to host, display and process it in order to deliver the Services.
12.3 Websites and domains
The website is provided as a managed service and is hosted on our infrastructure. When your subscription ends, your right to use the website ends and the site comes down. We are not obliged to hand over the site's source, theme, templates or configuration. You keep the content, images and logo you supplied.
Your domain name is yours. If it is registered in your name it stays that way. If we registered it for you, we transfer or repoint it to you on request. We will not hold a domain to keep a client.
12.4 Feedback
If you suggest an improvement, we may use it without obligation.
13. Acceptable use
You agree not to use the Services to send unsolicited or unlawful messages; to message anyone without the consent required by the TCPA, CAN-SPAM, A2P 10DLC rules or applicable state law; to send anything harassing, deceptive or unlawful; to promote activity that breaches carrier policy; to reverse-engineer the Platform; to resell the Services without our written consent; or to build a competing product from them.
14. Your compliance obligations
14.1 You are the sender
When messages go to your customers through the Services, you are the sender of record, not Iron Cedar. You are responsible for obtaining valid consent, keeping proof of it, honouring opt-outs immediately, including required identification and opt-out wording, and completing A2P registration under your own business identity. We build the system and help you register it; we cannot consent on your behalf.
14.2 Your customers' data
Where you upload information about consumers, you are the controller and Iron Cedar is the processor acting on your instructions. You confirm you have the right to provide that data and have given any notices your customers are owed.
14.3 Indemnity for your communications
You indemnify us for claims arising from messages you send or data you process, as set out in Section 16.
15. Disclaimers
The Services are provided "as is." To the extent permitted by law we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement.
We do not guarantee search rankings, leads, calls, booked jobs or revenue, and we do not guarantee that the Services will be uninterrupted or error-free. What we are responsible for is delivering what your Order Form says.
16. Indemnification
You agree to defend and indemnify Iron Cedar against third-party claims, damages, penalties and reasonable costs arising from your use of the Services, your Client Content, communications sent through the Services, your handling of personal information, your breach of these Terms, or your infringement of another party's rights. We will notify you promptly of any such claim and will not settle it in a way that requires you to admit fault without your consent.
17. Limitation of liability
To the maximum extent permitted by law, Iron Cedar is not liable for indirect, incidental, consequential, special or punitive damages, or for lost profits, lost revenue, lost data or business interruption.
Our total liability under these Terms will not exceed the greater of the amount you paid us in the twelve months before the event giving rise to the claim, or $100.
These limits apply regardless of the legal basis of the claim and are a fundamental part of the agreement between us. Some jurisdictions do not allow certain limitations; where that is so, these apply to the maximum extent permitted.
18. Disputes, arbitration and class action waiver
Please read this section carefully. It affects your legal rights.
18.1 Talk to us first
Before starting any formal proceeding, email contact@ironcedartechnology.com describing the dispute. If we cannot resolve it within 30 days, either of us may proceed under this section.
18.2 Binding arbitration
Any dispute arising out of these Terms or the Services will be resolved by binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. Arbitration will take place in Fairfax County, Virginia, or remotely if we both agree. Judgment on the award may be entered in any court of competent jurisdiction.
18.3 Class action waiver
Each party may bring claims only in an individual capacity, and not as a plaintiff or class member in any class, collective or representative action. The arbitrator may not consolidate more than one party's claims or preside over any representative proceeding.
18.4 Exceptions
Either party may bring an individual action in small claims court, or seek injunctive relief in court for infringement or misuse of intellectual property.
18.5 Opting out
You may opt out of arbitration by emailing contact@ironcedartechnology.com within 30 days of first accepting these Terms, with the subject line "Arbitration Opt-Out" and your name and business name. Opting out does not affect anything else in these Terms.
19. Governing law
These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict of law rules. Subject to Section 18, any action not subject to arbitration must be brought in the state or federal courts located in Fairfax County, Virginia, and both parties consent to jurisdiction there.
20. Term and termination
These Terms run from acceptance until your subscription ends. You may cancel under Section 11. We may suspend or terminate if you breach these Terms, fail to pay, or create legal or regulatory risk.
On termination your access ends and the website comes down. We will keep your Client Content available for 30 days so you can export it, and we will export your customer and lead data on request during that window. Sections that by their nature survive — intellectual property, indemnification, limitation of liability, disputes and governing law — continue.
21. Demonstrations on this website
Every message thread, booking panel, lead notification and mockup shown on ironcedartechnology.com is labelled Demonstration and is exactly that. They are illustrations built for that page, not real customer data and not results achieved by anyone. "Ridgeline Plumbing," the telephone numbers and the addresses shown are fictitious. We publish no testimonials, ratings or case studies because we do not yet have clients whose results we could honestly describe.
22. Third-party services
Delivery relies on providers including our platform vendor, Google, Stripe and a hosting provider. Their terms apply to their parts and their features can change. Where a change materially affects what you receive, we will tell you.
23. Force majeure
Neither party is liable for delay or failure caused by events beyond reasonable control, including natural disasters, war, pandemic, government action, and internet, carrier or platform outages.
24. Assignment
You may not assign these Terms without our written consent. We may assign them in connection with a merger, financing or sale of substantially all our assets.
25. Notices
We may give notice by email to the address on your account or by posting on this website. Send notices to us at contact@ironcedartechnology.com.
26. Changes to these Terms
We may update these Terms. For material changes we will give at least 30 days' notice by email or by posting here. Continued use after the effective date is acceptance.
27. General
- Entire agreement. These Terms, the Privacy Policy and your Order Form are the whole agreement and supersede earlier discussions on the same subject.
- Severability. If a provision is unenforceable, the rest remains in effect.
- Waiver. Not enforcing a right once does not waive it.
- Independent contractors. Nothing here creates a partnership, agency or employment relationship.
- Headings are for convenience only.
28. Your acceptance
By purchasing the Services or accepting these Terms at checkout you confirm that you have read and agree to them, that you accept the no-refund position in Section 7, that you will raise billing disputes with us before your card issuer under Section 8, and that you agree to arbitration and the class action waiver in Section 18, subject to your right to opt out within 30 days.
29. Contact
Iron Cedar Technology LLC — Virginia
contact@ironcedartechnology.com